Widerrufsrecht
120-Day Money-Back Guarantee
We stand behind our supplements with a full 120-day money-back guarantee. If you're not completely satisfied with your purchase, we will refund 100% of your purchase price.
Return Conditions
You have 120 days from the date of order to request a return. We accept returns on opened and unopened products.
How to Request a Refund
Step 1: Contact Us First Email us at support@aurivita.co within 120 days of receiving your order. Please include your Order Number and a brief mention that you would like to process a return.
Step 2: Ship Your Items Back Package up the products from your order and ship them to our return address below with your order number written on the package.
Return Address: 447 Broadway, 2nd Floor Suite #3265, New York, New York 10013, United States
Shipping costs are the responsibility of the customer. Shipping costs are non-refundable.
We strongly recommend using a tracked shipping service. Returns sent without tracking are at the customer's risk, and refunds cannot be issued for packages we do not receive.
Step 3: Receive Your Refund Once we receive your return, we will process your refund within 10 days to your original payment method. Please allow an additional 3 to 5 days for your bank to post the refund to your account.
Shipping Costs
Original shipping costs paid at the time of purchase are not refundable. If your order included a shipping charge, your refund will cover the product price only.
Damaged or Incorrect Products
If your item arrived damaged or incorrect, please do not simply return it. Instead, contact us at support@aurivita.co with photos of the issue. We will send a free replacement or issue a full refund immediately — no return shipping required for damaged items.
Order Cancellations
You may cancel your order for a full refund within 24 hours of placement, provided the order has not yet shipped. Email support@aurivita.co with your order number to request a cancellation.
Subscription Cancellations
You can cancel your subscription through the following link: https://aurivita.co/a/loop_subscriptions/get-subscription-link
Please email support@aurivita.co if you require further assistance.
Exchanges
We do not accept exchanges.
Orders Lost In Transit
We will offer a 100% refund or a free reshipment on orders that have not been received in 21 days.
Wrong Item Received
We will offer a 100% refund or a free reshipment.
Contact Support
If you have any questions about returns, our customer support team is happy to help.
Email: support@aurivita.co
Response Time: We typically respond within 12 business hours
Phone: +1 347 967 4147
Business Address: Azeal Supplements LLC. 1023 East Lincolnway, Cheyenne, WY 82001, United States
Return Address: 447 Broadway, 2nd Floor Suite #3265, New York 10013, United States
Refund Abuse Policy
We reserve the right to decline refund requests where we have documented evidence of abuse, including serial refund activity, fraudulent payment methods, or refund requests made in bad faith. This does not affect good-faith refund requests within the 120-day window.