Right of Withdrawal — EU & EEA Customers

If you are a consumer based in the European Union or European Economic Area, you have a statutory right to withdraw from your purchase within 14 days, in addition to our standard 120-Day Money-Back Guarantee. This page explains your rights under Directive 2011/83/EU (the Consumer Rights Directive).

Your 14-Day Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the goods. For subscription orders, the period begins on the day you receive your first delivery.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by an unambiguous statement (for example, a letter sent by post or an email) before the 14-day period has expired.

Email us at support@aurivita.co with the subject line "EU Withdrawal Request — Order #[your order number]". You may use the model withdrawal form provided in Annex I of the Directive, but it is not obligatory. Your message should state your decision to withdraw, your order number, the date the order was placed, the date the goods were received, your name, and your address.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments received from you, including the cost of standard delivery (but excluding any supplementary costs for premium or expedited shipping you selected at checkout). We will carry out the reimbursement without undue delay and not later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent the goods back, whichever is earliest.

Returning the Goods

You must send the goods back to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal.

Return goods to:
Azeal Supplements LLC
4899 Buford Hwy NE
Peachtree Corners, GA 30071
United States

Please write your order number on the package and include a copy of your withdrawal notice. You will bear the direct cost of returning the goods. We strongly recommend using a tracked shipping service — returns sent without tracking are at your risk, and refunds cannot be issued for packages we do not receive.

Important Exception — Sealed Goods (Health & Hygiene)

Under Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Aurivita supplement bags are supplied with a tamper-evident hygiene seal. Once that seal is broken, the bag can no longer be returned under the statutory right of withdrawal for hygiene reasons. Unopened bags (seal intact) remain fully eligible for withdrawal within 14 days.

If you wish to return opened product, you may still be eligible under our voluntary 120-Day Money-Back Guarantee — see below.

Diminished Value

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You May Also Use Our 120-Day Money-Back Guarantee

Separately from your statutory withdrawal right, Aurivita offers all customers — including EU and EEA customers — a voluntary 120-Day Money-Back Guarantee that accepts both opened and unopened bags. This guarantee is in addition to, and does not replace or reduce, your statutory rights. You may choose whichever option is more favorable to you.

For unopened bags returned within 14 days, the EU withdrawal right will usually be the better option since it also refunds the cost of standard delivery. For opened bags, or for returns made after the 14-day window has closed, our 120-Day Money-Back Guarantee remains available.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. You may also be entitled to refer disputes to your national consumer protection authority. We are committed to resolving any issues amicably — please contact us first at support@aurivita.co.

Contact

Email:
support@aurivita.co

Phone:
+1 (347) 967-4147

Response time:
Within 12 business hours

Trader:
Azeal Supplements LLC
1023 East Lincolnway, Cheyenne, WY 82001, United States