FAQ
Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
We value transparency in our shipping process.
- Processing Time: All orders are processed within 1-3 business days.
- Shipping Time: Once shipped, delivery typically takes 3-9 business days within the United States. Orders to Canada, United Kington, Australia, and New Zealand typically take 7-16 business days.
- You will receive a tracking number via email as soon as your package leaves our fulfillment center.
Where do you ship from?
US orders are shipped directly from our facility in the USA whereas orders outside the US are shipped from Hong Kong.
Do you ship internationally?
Currently, we ship to the United States, Canada, United Kingdom, Australia, and New Zealand. We do not ship to any other countries.
My tracking says "Delivered" but I haven't received it. What should I do?
Please allow 24 hours after the status changes, as carriers sometimes mark packages as delivered prematurely. If it still hasn't arrived, contact us immediately so we can assist you in filing a claim with the carrier.
Returns & Refunds
How does your 120-Day Money-Back Guarantee work?
We stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may return it within 120 days of the purchase date.
- To initiate a return, you must contact us first at support@aurivita.co and let us know the reason of refund.
- Please Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Can I return an opened bag?
Yes. We want you to try our products with confidence. If you try the product and feel it isn't right for you, you can still return it under our 120-Day Guarantee. Please contact support for specific instructions on how to package opened items safely.
How long do refunds take?
Once we receive your return, we will process your refund within 10 days to your original payment method.
- Please allow an additional 3 to 5 days for your bank to post the refund to your account.
Product Quality & Safety
Are your products third-party tested?
Yes. We believe in verifying what is on the label. Our batches undergo third-party testing to check for heavy metals and contaminants. Please email support@aurivita.co to view cerification.
Can I take these supplements with my medication?
While our ingredients are natural, they can interact with certain prescriptions. We strongly recommend consulting your healthcare provider before starting any new supplement regimen, especially if you are pregnant, nursing, or have a known medical condition.
Billing & Account
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure digital wallets like Apple Pay and Google Pay. All transactions are encrypted and secure.
Why was my payment declined?
This usually happens due to an incorrect billing address or a bank security flag. Please ensure your billing address matches the one on file with your bank. If the issue persists, try a different payment method or contact your bank.
Contact Support
If you have any questions about returns, our customer support team is happy to help.
- Email: support@aurivita.co
- Response Time: We typically respond within 12 business hours
- Phone: +1 347 9674147
- Business Address: 1023 East Lincolnway, Cheyenne, WY 82001, United States