FAQ

Orders are processed within 1–3 business days (Mon–Fri). Orders placed before 4:00 PM Eastern Time start processing the same day.

You'll receive a tracking number by email as soon as your order ships. Tracking becomes active within 24 hours. Delivery times are estimates and may be affected by carrier delays, weather or busy periods.

US orders ship from our fulfillment facility in the USA. International orders ship from our fulfillment facility in Hong Kong.

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. We do not ship to any other countries.

For orders shipped outside the United States, you are responsible for any import duties, taxes or VAT charged by your country's customs department.

If your tracking hasn't updated for 10 or more business days, or your order hasn't arrived after the maximum delivery estimate, email support@aurivita.co. We'll reship your order at no extra cost.

First, check around your property, with neighbors and household members, and with your building's mailroom. Carriers sometimes mark packages delivered up to 48 hours before they arrive.

• Still missing after 48 hours? Email support@aurivita.co within 14 days of the "Delivered" date with your order number.
• We'll ask our delivery partner for proof of delivery (photo, GPS location or signature). This usually takes 3–5 business days.

Please don't send it back. Email support@aurivita.co within 7 days of delivery with photos of the item and packaging, and we'll send a free replacement or a full refund. No return shipping needed.

Any order cancelled before it ships receives a full 100% refund. Email support@aurivita.co with your order number as soon as possible. Once an order has shipped it can't be cancelled, but it's still covered by our money-back guarantee.

Spotted an error in your shipping address? Contact us right away and we'll update it if the order hasn't shipped yet.

Cancel any time in your customer portal. You can also skip, delay or change your next shipment there. Cancel before your renewal date and you won't be charged again.

Yes. You'll receive a reminder at least 24 hours before every renewal charge, showing the date, amount and products, with a link to your customer portal.

If you're not completely satisfied, we'll refund 100% of your product cost, whether your bags are opened or unopened. This applies to first orders and subscription renewals.

To start a refund, email support@aurivita.co with your order number.

Yes. We want you to try our products with confidence. Opened bags are covered by our money-back guarantee, and you don't need to send opened bags back.

Yes. Please contact us first, then ship unopened, sealed bags to our return address with your order number written on the package. Return shipping for unopened bags is the customer's responsibility, and we recommend a tracked service.

Original shipping costs aren't refundable; your refund covers the product price. Damaged or incorrect items are replaced or fully refunded with no return shipping needed.

• Opened bags: processed within 10 days of your request.
• Unopened bags: processed within 10 days of receiving your return.

Refunds go to your original payment method. Please allow an extra 3–5 days for your bank to post it.

Yes. Our batches undergo third-party testing for heavy metals and contaminants. Email support@aurivita.co to request a copy of our test certificates.

While our ingredients are natural, they can interact with certain prescriptions. Please consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medication or have a medical condition.

All major credit cards (Visa, Mastercard, American Express) plus Apple Pay and Google Pay. All transactions are encrypted and secure.

This is usually caused by an incorrect billing address or a bank security flag. Make sure your billing address matches the one your bank has on file, or try a different payment method. We never charge a fee for a failed subscription payment.

Please contact us first at support@aurivita.co with the charge amount and date. We can usually explain or resolve it within one business day, much faster than a bank dispute.